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Policies

Appointments
  • We want you to enjoy your self-care time. We kindly request that only scheduled individuals arrive to their appointment.

  • First-time Clients  Must virtually complete Mandatory New Client Form prior to their first appointment. You will receive it via email no later than 24 hours after booking.

  • If tech is unavailable, please arrive 15 minutes before appointment to complete paper forms. 

  • We kindly ask that you schedule an appointment for a time you can fully commit to. You are granted one opportunity to reschedule before your appointment is subject to cancellation.

  • To ensure a smooth and prompt experience, we kindly ask all clients to kindly arrive 5 minutes prior to their scheduled appointment. This will allow us to promptly welcome you upon arrival.

  • Please note that any extra time spent on check-in will be deducted from your appointment duration.

Booking
  • Credit cards are required when booking online. 

  • Full Service Fee is due, if for any reason:

  • Client is more than 10 minutes late, this includes time to be buzzed in upon arrival, etc.

  • Please note that any time prior to 10 minutes will be deducted from your service. We are unable to accommodate arrivals exceeding 10 minutes. Kindly consider travel and parking time when scheduling accordingly.

  • Client is a "no-show"

  • Client reschedules or cancels their appointment with less than 48-hrs notice.

  • Client is displaying symptoms of illness upon screening.

  • By booking, you authorize this business to charge your credit card a no-show fee of the full scheduled value should you miss your visit for any of the above reasons. 

COVID-19
  • We encourage you to wear a mask and bring a fresh mask for after your service. We will provide you with one, if you need one. 

  • Our dedicated team is committed to serving you, and we appreciate your understanding that they are taking personal risks to provide their services. Gratuity is greatly appreciated.

  • Symptoms and Appointments: If you are experiencing any symptoms associated with COVID-19, we kindly ask that you refrain from booking or reschedule your appointment. Your health and the well-being of our staff and clients are of the utmost importance.

  • We want you safe inside & outside The Bar! Help yourself to a complimentary custom hand sanitizer on your way out.

Returns
  • We carefully inspect and pack each item with love and care prior to shipping. Once your order is shipped, a confirmation email with your tracking number will be sent.

  • Currently, we only offer shipping within the U.S. Please check our social media for any updates regarding international shipping.

  • Items will be shipped within 3-10 business days, excluding holidays. For items purchased on holidays or blackout dates mentioned on our social media, they will be shipped at the earliest convenience.

  • Please ensure you provide an accurate shipping address. In the event of an address error resulting in the item being returned to us, the buyer will be responsible for additional shipping costs.

  • Please note that we are not responsible for lost or stolen packages marked as delivered.

  • For exchanges due to transportation damage, please contact us within 7 days of receiving your item at thebar.coinfo@gmail.com with the subject line "ORDER #: DAMAGE". Please be aware that we are not responsible for lost or stolen packages during the exchange process. We recommend using a tracking method, and shipping costs are non-refundable.

  • All sales are final, and we appreciate your understanding.

Privacy
  • We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.​

  • When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.​

  • We collect such Non-personal and Personal Information for the following purposes:

    • To provide and operate the Services;

    • To provide our Users with ongoing customer assistance and technical support;

    • To contact our Visitors and Users with general or personalized service-related notices and promotional messages;

    • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

    • To comply with any applicable laws and regulations.​

  • Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

  • All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.​

  • We collect Device Information using the following technologies:

  • - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.​

  • We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.​

  • We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. ​

  • If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@thebarskincare.com or send us mail to: 51-02 21st street, Long Island City, New York 11101

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