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First-Time Clients & FAQ

Is this your first time at The Bar?

If you are planning to receive treatment the same day as your one-on-one consultation, that’s great! Keep scrolling for everything you need to know.


About a week before your facial appointment, discontinue the use of exfoliants such as BHAs, AHAs, Retinols, Retinoids, & prescription products.

Woman getting facial
Checking In

Do your best to show up to your facial with a bare face, comfortable clothing, and no neck or face jewelry.

Steam Facial with eyes covered

After a professional facial, you may experience some whiteheads or even breakouts. This occurs due to products used during an in-studio  treatment, which encourage cell turnover. 

Woman looking at her skin in mirror
Can I reschedule my appointment?

We completely understand that circumstances can change. We're more than happy to accommodate with rescheduling your appointment within the 48-hour booking policy window. You are allowed one reschedule to find a more convenient time.

However, please note that to ensure fairness for all clients, additional reschedule requests cannot be accommodated.

Is there anything else I should avoid before my facial?

Typically, I recommend my clients to avoid laser, wax, tweezing, threading, piercing, or anything that may compromise the sensitivity of that beautiful face we will be working on. To reduce the chances of reactions, it's best to schedule those appointments about a week after your facial. 

Can I get a facial while pregnant?

Absolutely! You deserve it more than anyone :) At The Bar, we focus on working with quality products that will not only deliver excellent results, but that you are safe to use at any point- even pregnancy. If you're in the first two trimesters of your pregnancy, we suggest the DMK Enzyme treatment. In the last trimester, a facial may be more comfortable. Always consult with your physician and team of help, before scheduling your appointment. 

Can I gift a facial to someone, without knowing their skin type?

You sure can :) I always recommend my first-time clients to book a "Bren Faced" LVL 2 custom facial, so we can have a consultation + get to know their skin better- together. 

 What should I do if I'm running late?

The first thing you should do is to try to get here safely! However, if you are looking at arriving 10 minutes after your appointment has begun, please reach out to us as soon as you can. We have a strict lateness policy, because we want to make sure you leave our studio as happy as possible. We do not shorten services due to lateness, because not only is it not always possible, but we cannot in good faith deliver results in a shortened expedited manner. In order to respect everyone's time, including other clients after you, please do your best to arrive on time. 

How can I reschedule my appointment?

That's an easy one! Just click on the link you received in your confirmation email/text to do so. However, if you are attempting to make changes within less than 48 hours of your upcoming appointment, our system will not allow you to do so because it is then outside of our booking policy agreement. All appointments edited or canceled with less than 48 hours notice are subject to being charged in full.

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